Privacy Policy for Casino Level Up

Effective Date: 1 June 2026

Welcome to Casino Level Up. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services in Australia. By accessing or using our site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

Personal Identification Information: Name, date of birth, email address, phone number, and residential address.
Account Information: Username, password, transaction history, and account preferences.
Payment Information: Credit/debit card details, bank account information, and other payment method information.
Usage Data: IP address, browser type, operating system, pages visited, and time spent on the site.
Communication Data: Correspondence with our customer support and any feedback or surveys you provide.

2. How We Use Your Information

We use your personal information to:

Provide and manage your account and access to our services.
Process payments and prevent fraud.
Improve and personalise your experience on our website.
Send you promotional materials, updates, and offers (you may opt-out at any time).
Comply with legal and regulatory obligations.
Respond to your inquiries and provide customer support.

3. Disclosure of Your Information

We may disclose your personal information to:

Service providers and partners who assist us in operating our business (e.g., payment processors, IT service providers).
Regulatory bodies and law enforcement agencies as required by law.
Third parties in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Under Australian privacy laws, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent to the processing of your personal information (subject to legal or contractual restrictions).
Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse site usage, and deliver personalised advertising. You can manage your cookie preferences through your browser settings.

8. International Transfers

Your information may be transferred to and stored in servers located outside Australia. We ensure that any such transfers comply with applicable privacy laws and that your information is adequately protected.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: [email protected]
Phone: +61 2 1234 5678
Address: Level Up Casino Pty Ltd,
123 Gaming Street,
Sydney, NSW 2000,
Australia

For more information about privacy rights in Australia, you may visit the Office of the Australian Information Commissioner (OAIC).