Responsible Gambling at Level Up Casino

At Level Up Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in Australia. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Level Up Casino operates under a strict responsible gambling framework in compliance with Australian regulations and international best practices. We actively promote responsible gambling and take all necessary steps to prevent problem gambling, underage gambling, and gambling-related harm.

Our responsible gambling policy is reviewed and updated regularly. This page was last updated in June 2026.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

Spend more money on gambling than you can afford to lose
Borrow money or sell possessions to fund gambling
Feel anxious, irritable, or restless when not gambling
Chase losses by continuing to gamble after losing
Neglect work, family, or personal responsibilities due to gambling
Lie to friends or family about your gambling habits
Use gambling as a way to cope with stress, depression, or anxiety
Feel unable to stop or reduce your gambling despite wanting to

If any of these signs apply to you, we strongly encourage you to use the tools available on our platform and seek professional support.

Responsible Gambling Tools

Level Up Casino provides a range of tools to help you manage your gambling activity. You can access all of these features directly from your account settings.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and can be increased after a 7-day cooling-off period.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. Once your loss limit is reached, you will be unable to place further bets until the period resets.

Session Time Limits

Set a maximum duration for each gaming session. You will receive a notification when your session limit is approaching and will be logged out automatically when it is reached.

Reality Check

Enable regular pop-up reminders that show you how long you have been playing and how much you have spent or won during your session. This helps you stay aware of your gambling activity in real time.

Cooling-Off Period

Take a short break from gambling by activating a cooling-off period of 24 hours, 48 hours, 72 hours, or 7 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude your account for a period of 1 month, 3 months, 6 months, 12 months, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us.

To activate self-exclusion, go to your account settings or contact our support team at [email protected].

Account Closure

You may request permanent closure of your account at any time by contacting our customer support team. Please note that permanent closure is irreversible.

National Self-Exclusion — BetStop

Australia operates a national self-exclusion register called BetStop, administered by the Australian Communications and Media Authority (ACMA). BetStop allows you to self-exclude from all licensed Australian online wagering services simultaneously.

You can register with BetStop at www.betstop.gov.au or by calling 1800 238 786 (free call, available 24/7).

Level Up Casino is fully compliant with BetStop requirements. If you register with BetStop, we are legally required to exclude you from our platform.

Underage Gambling Prevention

Level Up Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process and may request additional documentation at any time.

If you share a device with minors, we strongly recommend:

Logging out of your account after every session
Never saving your login credentials on shared devices
Using parental control software to restrict access to gambling websites

Recommended parental control tools include:

Support Organisations in Australia

If you or someone you know is experiencing gambling-related harm, free and confidential support is available 24 hours a day, 7 days a week.

Gambling Help Online

Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, 24/7)
Live chat and online counselling available.

Lifeline Australia

Website: www.lifeline.org.au
Phone: 13 11 14 (24/7 crisis support)

Beyond Blue

Website: www.beyondblue.org.au
Phone: 1300 22 4636 (24/7)

MensLine Australia

Website: www.mensline.org.au
Phone: 1300 78 99 78 (24/7)

Financial Counselling Australia

Website: www.financialcounsellingaustralia.org.au
Phone: 1800 007 007 (free financial counselling)

Tips for Gambling Responsibly

Set a budget before you start and stick to it
Only gamble with money you can afford to lose
Treat gambling as entertainment, not a source of income
Take regular breaks and set time limits for your sessions
Never chase your losses
Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs
Balance gambling with other leisure activities
Talk to someone you trust if gambling is causing you concern

Contact Us

If you have any questions about our responsible gambling tools or policies, or if you need assistance activating any of the features described on this page, please contact our customer support team:

Email: [email protected]
Live Chat: Available 24/7 via the chat icon on our website

We are here to help. Your wellbeing is our priority.